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Are we a good fit?
FAQ - Frequently asked questions
Are you an NDIS Provider?
Yes! We are an official NDIS provider
Do you provide medicare services?
Yes! here at Cross Care we provide Medicare services, NDIS, Aged Care and WorkCover
Im not on the NDIS, can I still use your services?
Yes! here at Cross Care we provide our services to anyone whether they are have an NDIS plan or not! Call us to book!
Do you provide TeleHealth?
Yes! here at Cross Care we provide Telehealth services - not sure what TeleHealth is? click HERE to find out more
Do you provide home visits?
Yes! here at Cross Care we have dedicated mobile therapists who travel to your home/residence and perform the treatment in the comfort of your own space
Do you have both male and female therapists?
Yes! we have both male and female therapists who are available to provide assessment and treatment. Please ask us if you prefer a specific therapist for your service.
Do you provide service to both children and adults?
Yes! we provide therapy and treatment to both children and adults, ask us to see if we have the right therapist for your!
I live far, will you be able to travel to my area for treatment?
By having a dedicated mobile team of therapist we can reach more places and come to you wherever you are.
Do you have an actual clinic we can come to?
Yes! we have a number of clinics across Sydney - Click HERE to see your closest clinic
My English is not great, do you have a therapist who speaks my language?
Yes! We understand that we are all unique with different backgrounds, thats why we have hired therapists various backgrounds and cultures, many of which speak a second language! Ask us to see if we have a therapist that speaks your language!
We also provide translating services for ALL languages which means a real life interpreter can be present in session or over the phone anytime! completely FREE to you! Click HERE to find out more
I'm only self-managed, can I still use your services?
Yes! absolutely, we look after all participants whether they are self-managed, Plan-managed or with a support coordinator! Cross Care NDIS is here to help
How much do your services cost?
We follow the standard NDIS rate - we offer our services using the NDIS standard recommended price guide. Click HERE to see the NDIS price guide - If you are a not NDIS participant, we have special private rates for you - Call us to find out more
How much do you charge for travel?
Having a dedicated team of mobile therapists ready to come to wherever you are Sydney wide means we could be travelling a long distance to get to you. However don't worry, regardless of your location we only charge a maximum of 30 minutes of travel* even if you live further away - *(a return charge may may be applied) click HERE to find out about the NDIS Price guide
Do you accept private healthcare funds?
Yes absolutely! we can accept medicare and private health referrals anytime :)
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